Privacy Policy

Last updated: [FILL: date]

Internal note — delete this box before publishing. This is a starting template, not legal advice. Have it reviewed by an Indian lawyer before you accept payments or submit to the Play Store, especially once the app handles location and payment data.

This policy explains how ("we", "OVEY") collects, uses and protects your personal information when you use ovey.in or the OVEY app.

1. Who we are

Legal entity:
CIN:
Registered office:
Contact:

2. What we collect

From the waitlist form: your name, mobile number, pin code and, optionally, your email address.
From partner forms: your name, mobile number and store or area details.
From the pin code checker: the pin code you enter, without any identifying details, so we can understand where demand is highest.
Automatically: basic usage data such as page views and device type, through analytics tools.

3. How we use it

To tell you about the launch, offers and service updates over WhatsApp, SMS or email.
To decide where to open delivery hubs, using aggregated pin code data.
To follow up on store and delivery partner applications.
To improve the website and the app.

We do not sell your data.

4. Consent and withdrawing it

We only send marketing messages when you tick the consent box on a form. You can withdraw consent at any time by emailing or replying STOP on WhatsApp. We will then delete your data, except anything we are legally required to retain.

5. Who we share it with

Service providers acting on our behalf — hosting, messaging, analytics and payments.
Delivery partners and stores, limited to what is needed to fulfil your order.
Government authorities, where required by law.

6. How long we keep it

Waitlist data is kept for up to 24 months after launch, or until you withdraw consent, whichever is earlier. Transaction records are kept for as long as tax and company law requires.

7. Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to access, correct and erase your data, and to withdraw consent. Contact us to exercise any of these.

8. Security

We use reasonable technical and organisational measures to protect your data. No transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children

OVEY is not intended for anyone under 18. We do not knowingly collect data from children.

10. Grievance Officer

Name:
Email:
Address:

We respond to complaints within 30 days of receipt.

11. Changes

We may update this policy. The revised version will appear on this page with a new date.